FAQ

This policy describes how we support customers and administer requests.

How should I choose and use a sensory toy?

Review the age guidance, dimensions, materials, use directions, and safety notices shown on the relevant product page. Supervise children when the product instructions or the child's age and abilities require it, keep damaged items out of use, and follow all supplied care and safety directions.

Do you charge for US shipping?

No. Standard shipping is free for all orders delivered within the United States.

How long will my order take?

Processing normally takes 1–2 business days, followed by about 4–6 business days in transit. A tracking number is provided after dispatch.

Can I return or exchange an item?

Yes. Eligible requests can be made within 30 days after delivery. We pay return shipping for both change-of-mind and quality-related requests, and no restocking fee applies. See the Refund Policy for exceptions and details.